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ORDERING |
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CREDIT CARDS |
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SHIPPING |
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COOKIES |
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| GENERAL QUESTIONS |
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Who is
RadioAccessories.com?
RadioAccessories.com supplies quality products to all different types of
customers. With our many years of experience not only dealing with accessories
but also dealing with wireless products, we understand the needs and
requirements of the end user. We supply and service many different customers and
understand what it takes to earn your business.
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An accessory I saw at my
local store, isn't available online. Why not?
We offer a large selection of accessories designed for use with all types of
equipment. We sell accessories that are both high quality and reasonably priced
but we will not sacrifice quality to make a dollar. There are also many types of
accessories available, if you have seen a particular type of accessory that we
do not have, it is possible that we don't know about it. Drop us an e-mail and
we will be sure to check it out.
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How do I get technical
help?
If you need warranty work, go to our warranty page. If you have questions
reagarding our products, you can use the contact us page or call us at
1-888-890-0042.
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How do I know if an
accessory is compatible with my phone?
All product descriptions include the model numbers of compatible phones. To find
the model number of your phone, simply refer to the front of your phone on or
directly below the screen.
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| ORDERING |
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| Will sales tax be added to
my order?
If you are located in Florida, we will collect sales
tax, for all other states, you will not be billed sales tax.
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What happens after I place
an order?
Once you have completed and submitted your order, you will receive a
confirmation via email, summarizing your order. When your order has been
shipped, you will receive another email, which will include shipping and
tracking information.
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What is the return policy
if I purchase products online?
Returns will be accepted within the first 30 days of merchandise receipt for
replacement, refund or credit. In order to receive credit, returned items must
be unopened and non-defective. A 15% restocking fee will be applied against the
credit for any open, non-defective items that are returned. If the original item
shipped is defective, we will replace that item and no restocking fee will
apply.
We will not replace, refund or credit items that have been designed and
personalized to individual preference.
Original shipping charges are not eligible for refund, and customers are
responsible for return shipping charges. However, we will pay the outgoing
shipping charges on the replacement or exchange product.
If you wish to return an item, please call our toll free number 1-888-890-0042
and provide your name, invoice number, item serial number and the nature of the
problem.
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What kind of warranty do
the accessories have?
In general, all accessories have a one-year warranty. For additional details,
please to the individual accessory page and the warranty term will be listed
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Can I place an order from
outside the United States?
Yes, you can place an order from outside the United States, but we cannot ship
to an address outside of the United States. We hope to provide full global
access in the very near future.
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| CREDIT CARDS |
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Can I order without a
credit card?
Unless you are a vendor and have contacted our office and received prior
authorization, you can only order accessories using Visa, MasterCard, or American
Express.
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Should I put spaces or
dashes in the credit card number?
No. Your card number should be entered in as a continuous string of numbers. For
example, enter your credit card number as 5553333335555555.
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What security measures
does RadioAccessories.com use to protect my information from loss, misuse or
alteration?
At RadioAccessories.com, security is a priority. The secure server software
(Secure Sockets Layer or SSL) we use uses 40-bit encryption for commerce
transactions. SSL encrypts any personal information, such as name, credit card
number, phone numbers and addresses, being transferred over the Internet.
RadioAccessories.com uses its best efforts to prevent information from being
made available to any unauthorized person or business. We take commercially
reasonable measures against the internal loss, alteration or misuse of data by
company personnel by taking precautions against access by employees, contractors
and others who have no need for access of the data to fulfill their duties.
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| SHIPPING |
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Can I have my order billed
to one address, but shipped to another?
Yes. You have the option to ship your purchase to one address, and bill it to
another. However, the billing address must be that which appears on the credit
card you are using to make the purchase. The order form will ask you if you want
the product shipped to the billing address. If you select No, you will be asked
to enter a shipping address before your order is submitted.
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How long will it take for
my items to arrive?
Products are usually shipped in accordance with the shipping times listed on the
site. Standard delivery orders arrive within 3-5 business days of shipment.
However, this may vary depending upon the contents of your specific order, and
you should refer to the details of your shopping cart for a more accurate
delivery estimate.
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Will you ship partial
orders? For example, what happens if one product I ordered is "in stock" but
another is "out of stock?"
Shipping partial orders results in higher shipping costs for our customers;
therefore we do not ship your products until the full order is complete. To
estimate when you will receive an item, please consider the availability of the
items you are ordering as well as the shipping option you select.
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Can I ship to an address
outside of the United States?
No. Currently, we service only the United States. We hope to provide full global
access in the very near future.
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| COOKIES |
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What's a cookie?
Cookies receive and store certain types of information whenever you interact
with us.
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Why do I need to accept
cookies?
Cookies are placed on your browser for your convenience. When you place an
order, that information is written onto your hard drive. The next time you place
an order, the system recognizes who you are and automatically enters your
information into the form. This saves you the time and hassle of re-entering
your information each time you visit our site.
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Are cookies a security
risk?
No, cookies are not a security risk. Because cookies read information on your
hard drive, some think this means they give access to all the information on
your computer. Our commerce system encrypts all cookies and they cannot be read
by any other web page. The cookie actually contains no personal information,
just a unique identifier for our system to recognize your browser.
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